Easynet Connect is a leading provider of quality connectivity and internet access for small to medium size businesses, with services ranging from business class ADSL and SDSL through to its high-quality, leased line equivalent, EtherStream™. Easynet Connect also offers world class hosting, back up services and colocation.
Established in 1994 and part of BSkyB Group, Easynet Connect has the second largest network in the UK with 6030km of fibre and last mile access to more than 70% of UK businesses via a network of more than 1,200 unbundled exchanges.
Easynet Connect was looking for a step change in its CRM and partnership systems, not only to manage costs and efficiency more effectively but also to help with the growth of its customer base and business initiatives. The company decided to review all systems used with a view to replacing various core systems with a single, integrated, off-the-shelf solution.
Project Decorum’s objectives were:- To deliver business change;
- To replace legacy customer systems with a comprehensive, integrated system for CRM (sales & support), Provisioning & ERP (finance & product management);
- To use the solution effectively, utilising appropriate procedures and workflow;
- Thus, providing the business with a firm platform to support future growth
Following a tender process, Salesforce.com was selected as the Software as a Service supplier of choice utilising Cast Iron for integration with 3rd party systems.
LOC Consulting worked alongside the internal project team providing skilled resources where required across the project including:- project management,
- technical architecture,
- business analysis,
- database analysis,
- training delivery and
- specialised technical skills and experience with salesforce.com